This Privacy Policy builds out the guidelines regarding the way ChowChow Express gathers, utilizes, preserves, and shares data it receives from platform users, such as restaurants and customers.
a. Customers:
• To make the ordering and delivery of food easier, we gather personal information such as name, contact details, delivery addresses, and payment information.
• In order to track the status of deliveries and provide precise delivery estimates, location data is gathered.
• Users' data may also be utilized for sending marketing emails and other relevant information related to the system. This may include updates on new menu items, promotional offers, and important announcements. Rest assured, customer privacy and data security are of utmost importance to us, and we adhere to strict protocols to safeguard this information. Users can opt-out of marketing communications at any time through the provided channels.
b. Restaurants:
• Name of the restaurants, contact information, address, and banking and payment information are among the details gathered in order to process transactions.
• To improve user experience and our services, we may gather non-personal information about you, such as your operating system, device type, and browser type.
• To process orders, make deliveries, and securely handle transactions, personal information is required.
• Delivery-related location data is used to guarantee accurate and timely order fulfillment.
• Analyses, system upgrades, and maintenance all involve the use of non-personal data.
• To guard against unauthorized access, alteration, disclosure, or destruction of personal and transactional information, we put in place industry-standard security measures.
• Restaurants receive customer information in order to process orders and provide delivery services.
• For analytical and statistical purposes, we might provide third parties with aggregated, non-personal information.
• In order to track order status and provide precise delivery estimates, the platform gathers and uses location data.
• Through their device's settings, users can manage their preferences for location-sharing.
• In order to improve user experience, personalize content, and track website traffic, we employ cookies and related tracking technologies.
• It's possible for our platform to interact with third-party services (like Stripe and google map). It is recommended that users check these third-party services' privacy policies.
• If required by law, in order to defend our rights, or in response to legitimate requests, we will divulge information.
• This privacy statement may be updated at any time by us. It is advised that users frequently check this page for updates.
• Users who use ChowChow Express agree to the terms stated in this privacy statement.
• User inquiries and concerns regarding this privacy statement can be directed to support@chowchowexpress.com.
• We value your privacy and the confidentiality of your personal information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• All of the above categories exclude text* messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates under any circumstances. Mobile phone numbers collected for the purpose of SMS text messaging will not be sold, rented, or leased to any third party.
The most recent update to this policy was made on 09/16/2026