Last updated: October 29, 2026
Welcome to Chow Chow Express. By accessing our platform and placing an order, you agree to comply with and be bound by the following Terms and Conditions. Please review them carefully before completing any transaction.
Chow Chow Express utilizes Stripe, Inc. ("Stripe") as our third-party payment partner and gateway to facilitate all payment transactions for restaurant orders. By placing an order through our platform, you agree to have your payment processed by Stripe and to be bound by the Stripe Services Agreement.
To ensure the highest level of security for our customers, Chow Chow Express does not collect, access, or store your credit card numbers, debit card numbers, bank account details, or any other sensitive financial information on our servers.
When you enter your payment details at checkout, that information is transmitted directly from your browser or device to Stripe's isolated, secure infrastructure. Chow Chow Express only receives a confirmation from Stripe regarding the success or failure of the payment transaction, along with a secure, non-sensitive token used to reference the order.
All payment processing is handled in accordance with the Payment Card Industry Data Security Standard (PCI DSS). Stripe is a certified PCI DSS Level 1 Service Provider, which represents the strictest tier of security standards in the electronic payments industry.
While we select industry-leading payment partners to protect your data, Chow Chow Express is not liable for any security breaches, data loss, disruptions, or unauthorized access that occur on or through Stripe’s platform. Any financial disputes regarding processing errors or security incidents must be addressed directly with Stripe or your financial institution.
Chow Chow Express strives to prepare all restaurant orders accurately and to the highest culinary standards. Once you submit an order, the kitchen begins preparation immediately. It is your responsibility to review your order details, items, modifications, and pickup/delivery options thoroughly before submitting payment.
If you choose the pickup option, you agree to collect your order at the designated Chow Chow Express location during the specific time window provided at checkout. Chow Chow Express is not responsible for food quality, temperature, or spoilage if you fail to pick up your order within a reasonable timeframe. Unclaimed orders will not be refunded.
Chow Chow Express utilizes DoorDash Drive to fulfill delivery orders on behalf of the restaurant. DoorDash operates as an independent service provider completely separate from Chow Chow Express. Once your delivery order is received and confirmed, all subsequent delivery logistical tracking and status updates are provided directly by DoorDash.
By placing a delivery order on our platform, you explicitly agree to receive automated text messages and email notifications from both Chow Chow Express and DoorDash regarding your order, driver dispatch, and delivery status. Standard data and messaging rates may apply.
Because delivery logistics are managed independently by DoorDash, delivery times are estimates and cannot be guaranteed by Chow Chow Express. You must provide a valid delivery address and active contact number. If the DoorDash driver cannot access your property or reach you upon arrival, the order may be left at the securest available spot or marked as undeliverable. You remain fully responsible for the cost of undeliverable orders resulting from inaccurate delivery notes or a failure to respond to driver communications.
Because our kitchen begins preparing food immediately after an order is authorized, orders cannot be cancelled, modified, or refunded once they have been submitted and accepted by our system. Please verify all selections carefully before completing your transaction.
In the rare event that an item is missing from your order or prepared incorrectly (contrary to explicit options chosen on the platform), you must notify Chow Chow Express within two (2) hours of receiving your order. We may require photographic proof of the issue. At our sole discretion, we will either provide a replacement item, issue a store credit, or process a partial refund through our payment partner, Stripe.
If your delivery order is completely lost or significantly delayed beyond reasonable thresholds due to a systemic issue on our end, you may be eligible for a full or partial refund.
Any approved monetary refunds will be issued directly back to the original payment method used via Stripe. Please note that bank and credit card processing times vary, and it may take 5 to 10 business days for the funds to reflect on your statement.
All content included on the Chow Chow Express website, mobile applications, and digital menus—including but not limited to text, graphics, logos, menu item names, descriptions, images, digital downloads, data compilations, software, and overall user interface design—is the exclusive property of Chow Chow Express or its content suppliers and is protected by international copyright, trademark, and intellectual property laws.
Chow Chow Express grants you a limited, non-exclusive, non-transferable, and revocable license to access and make personal, non-commercial use of our platform to browse the menu, place orders, and manage your customer profile.
You are strictly prohibited from copying, reproducing, duplicating, selling, reselling, scraping, downloading (other than page caching), or otherwise exploiting any portion of our intellectual property or digital platform for commercial purposes without express written consent from Chow Chow Express. Any unauthorized use immediately terminates the limited license granted to you.
If you have any questions, concerns, or feedback regarding these Terms and Conditions, your orders, or our platform services, please contact our support team. We aim to respond to all inquiries within 24 to 48 business hours.